Terms of purchase - GLUTE CODE

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TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES ON GLUTECODE.COM

§1. General provisions

1. The Service Provider provides the Services in accordance with these Terms and Conditions and generally applicable laws.

2. The Website is available at glutecode.com.

3. The Service Provider may be contacted:

1) by post: Glute Code By Anna PTE. LTD., 160 Robinson Road, #14-04 Singapore Business Federation Center, 068914, Singapore;

2) by e-mail: info@glutecode.com;

3) by telephone: +48 519 694 221.

4. The Service Provider makes these Terms and Conditions available on the Website and may also make them available in the User Account or attach them to e-mail messages containing declarations of acceptance of Users’ offers. Customers may at any time access, save, obtain and reproduce the Terms and Conditions by printing them or saving them on a data carrier.

5. The information provided on the Website does not constitute an offer by the Service Provider within the meaning of Article 66 of the Polish Civil Code, but only an invitation for Users to submit offers to conclude an agreement, in accordance with Article 71 of the Polish Civil Code.

6. In order to use the Website, the User must have an ICT device with Internet access, a correctly configured web browser in the current or previous version of Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, and an active and correctly configured e-mail account.

§2. Account registration

1. The agreement for the provision of the User Account maintenance service is concluded for an indefinite period upon confirmation by the Service Provider of the registration of the User Account.

2. The subject of the User Account maintenance service is the provision of a User Account panel enabling, among other things, management of the User’s data and orders.

3. To create a User Account, the User must complete a voluntary and free registration process. Registration takes place by completing and submitting to the Service Provider the registration form available within the Website.

4. Proper completion of the registration form requires filling in all mandatory fields and, where applicable, optional fields, using true, complete data or information concerning the User.

5. Before submitting the registration form, by ticking the appropriate checkbox, the User should declare that they have read the Terms and Conditions and accept their provisions.

6. The registration form is submitted to the Service Provider using the functionality of the Website and through the Website.

7. Use of the User Account is possible after it has been created and after logging in using the correct login and password.

8. It is prohibited to share access data to the User Account with third parties and to create several User Accounts by one User.

9. The User may terminate the agreement for the User Account maintenance service without giving any reason and at any time, using its functionality or by sending a relevant statement to the Service Provider, for example by e-mail or letter.

10. The Service Provider may terminate the agreement for the User Account maintenance service without giving any reason and at any time, with a 14-day notice period, while respecting the rights acquired by the User before termination of the agreement.

§3. Basic functionalities of the Website

1. The Service Provider enables Users to browse information posted on the Website. Use of this Service ends when the User closes the Website.

2. The Service Provider provides Users with search engines for Goods or Services.

3. To search for Goods or Services on the Website, the User must enter the desired content in the Website search field and confirm it. This functionality allows the Website resources to be searched using keywords entered by the User. Additionally, the functionality may allow advanced searches based on selected criteria.

§4. Orders placed through the Website

1. Orders for Goods or Services may be placed through the Website 7 days a week, 24 hours a day, using the Cart function.

2. After compiling a list of ordered Goods or Services, the User proceeds to checkout within the Cart.

3. To place an order, the User should follow the subsequent steps in accordance with the messages displayed on the Website pages.

4. When placing an order, the User is required to:

1) enter the data marked as required. Failure to provide such data prevents finalization of the order;

2) choose a payment method and delivery method.

5. Before placing the order, the User receives, by display within the Cart, information about the total order price including taxes and related costs, in particular delivery and payment costs.

6. The order may be placed by using the appropriate button in the Cart and is equivalent to the User submitting to the Service Provider an offer to conclude a Sales agreement for the Goods or an agreement for the provision of the Services included in the order.

7. Before submitting the order form, by ticking the appropriate checkbox, the User should declare that they have read the Terms and Conditions and accept their provisions.

8. Confirmation of acceptance of the order by the Service Provider is made by sending an e-mail immediately. This message contains the terms of the Sales agreement or Service agreement agreed by the parties, as well as the data entered by the User in the order form in order to enable detection of any errors. If such an error is detected, the User may notify the Service Provider by sending an e-mail indicating the correct data.

9. Confirmation of acceptance of the order is equivalent to acceptance by the Service Provider of the User’s offer to conclude a Sales agreement or an agreement for the provision of Services.

§5. Sale

1. The Service Provider provides Users with the distance sale of Goods.

2. The Goods available on the Website are each time presented in the current range on the Website. The specification of each Good, its elements and characteristic features are included in the descriptions of the Goods on the Website.

3. The subject of the Sales agreement includes the Service Provider’s obligation to make files available in a manner enabling remote download for use in accordance with the conditions set out in the next point, and the User’s obligation to pay the Service Provider the price of the Goods.

4. The subject of the Customer’s rights in relation to the Goods is the granting by the Seller to the Customer of a paid licence for personal use, in accordance with the Polish Act of 4 February 1994 on Copyright and Related Rights, in order to enable the use of such Goods, subject to the following conditions:

1) A Good that is a digital file constitutes a work within the meaning of copyright law.

2) The Seller does not transfer to the Customer the economic copyrights to the Good, nor the right to grant permissions to dispose of or use the economic copyrights to that Good, nor to exercise other derivative rights not reserved in the licence terms.

3) The right to use the Good applies to the following fields of exploitation: saving and reproducing it in the memory of a device capable of playing it back, as well as accessing and displaying it through that device at a place and time chosen by the Customer.

4) The Customer may not lend, lease or resell Goods that are digital files, or any part thereof, nor create derivative works based on them, modify such Goods, or remove ownership or copyright notices that may appear within the Goods.

5) The licence is unlimited in time, unlimited territorially and non-exclusive, and applies to the entirety of the Good that is not a digital file. The Seller retains exclusive rights to decide on maintaining the integrity of the work.

5. The Service Provider reserves the right to conduct promotional campaigns, in particular consisting of reducing the prices of Goods or Services until a specified date or until the stock of Goods subject to promotion is exhausted.

6. By concluding the Sales agreement, the Service Provider undertakes to deliver the Goods to the User free from defects.

7. The Sales agreement is concluded when the Service Provider confirms acceptance of the User’s order.

8. The Sales agreement is concluded in Polish, with content consistent with these Terms and Conditions.

§6. Terms of provision of individual services

1. The Service Provider provides Users with an individual cooperation Service.

2. The subject of the agreement for the individual cooperation Service includes the Service Provider’s obligation to use best efforts to properly perform the Service in accordance with the Terms and Conditions and the terms of service, and the User’s obligation to pay the Service Provider the order price.

3. The Service Provider provides the Service in accordance with the information placed on the Service card on the Store website and the terms of provision of the Service.

4. The Services available in the Service Provider’s offer are each time presented in the current range on the Website. The specification of each Service and its characteristic features are included in the description of the Service card on the Website.

5. The performance date of the individual cooperation Service is specified in the terms of service and in the description of the Service card on the Website.

6. The individual cooperation Service is performed through individual contact with the Service Provider. Contact takes place electronically by e-mail or by video call using an external communicator, in accordance with the information included in the description of the Service card on the Website.

7. No later than 2 business days after the payment for the order is credited, the Service Provider contacts the User in accordance with the above points in order to obtain from the User the information necessary to perform the Service.

8. During the performance of the individual cooperation Service, the User is obliged to provide the Service Provider with the minimum data required to perform the Service, listed on the Service card. Providing this information is necessary for the proper performance of the Service by the Service Provider.

9. After receiving a reply containing the information indicated as necessary to perform the Service, the Service Provider may contact the User in the event of additional questions or doubts.

10. The agreement for the provision of the Service is concluded when the Service Provider confirms acceptance of the User’s order.

11. The agreement is concluded in Polish, with content consistent with these Terms and Conditions and the terms of service.

§7. Vouchers

1. The Service Provider provides Users with the sale of vouchers.

2. A voucher is a document entitling its holder to conclude a Sales agreement for Goods included in the Service Provider’s offer at a price reduced by the balance constituting the value of the voucher.

3. The Service Provider does not allow vouchers to be exchanged for cash.

4. If the value of the Sales agreement is lower than the value of the voucher, the Service Provider does not allow the remaining value of the voucher to be exchanged for cash.

5. In order to use a voucher, the conclusion of the Sales agreement must be preceded by presenting the voucher to the Service Provider.

6. The provisions concerning Sale apply accordingly to the issuing of vouchers.

§8. Delivery of Goods

1. Delivery of Goods takes place within the time specified in the description of the Goods.

2. The delivery time of Goods may change if the Customer changes the order.

3. Delivery of Goods takes place:

1) by sending files to the e-mail address provided by the User;

2) by sending access data to the e-mail address provided by the User;

3) by making files available for download after logging in to the User Account. In such a case, creating a User Account is a condition for placing the order.

4. Detailed information about delivery costs and methods is published on the Website, and the User is informed about them during the order placement process.

5. In the case of advance payment, the delivery period for the Goods runs from the date the amount due is credited to the Service Provider’s bank account.

6. In each payment option, the delivery of Goods itself takes place no earlier than after the User has made payment.

7. The risk of accidental loss of or damage to an item passes to the Consumer upon delivery of the item to the Consumer.

§9. Payments

1. The payment amount is determined on the basis of the price list available on the Service Provider’s website at the time the order is placed.

2. Prices provided on the Website are gross prices stated in Polish zloty and include the amount of taxes due; however, they do not include the costs of delivery of the Goods or the selected payment method.

3. Transaction and delivery costs are borne by the User.

4. The total order price visible in the Cart before placing the order and after choosing the method of delivery of the Goods and the payment method includes the price for the ordered Goods together with tax amounts and all related costs, in particular delivery and transaction costs.

5. The Service Provider enables the following payment methods for the provided Services:

1) bank transfer to the Service Provider’s bank account;

2) electronic transfer to the Service Provider’s bank account through an external payment operator;

3) payment card through an external payment operator;

4) BLIK through an external payment operator;

5) instalment payment through an external payment operator, in accordance with the terms of services provided by that operator;

6) deferred payment through an external payment operator, in accordance with the terms of services provided by that operator.

6. The Service Provider uses the services of external payment operators:

1) the external payment system Tpay.com, operated by Krajowy Integrator Płatności S.A. with its registered office in Poznań (61-894), at pl. Władysława Andersa 3, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000412357, NIP 7773061579 and REGON 300878437;

2) the external payment system Stripe, operated by Stripe Inc. with its registered office at 510 Townsend Street, San Francisco, CA 94103, California, United States of America;

3) the external payment system PayPal, operated by PayPal Holdings, Inc., San Jose, 2211 North First Street, San Jose, CA 95131, California, United States of America.

7. The User is obliged to make payment:

1) within 7 days — if bank transfer is selected;

2) within 30 days — if deferred payment is selected;

3) at the time of placing the order — if a payment method handled by an external payment system is selected;

4) in accordance with the instalment schedule — if an instalment payment method handled by an external payment operator is selected.

8. Refunds by the Service Provider are made without delay, no later than within 14 days from the date on which the reason for the refund arose, in the event of:

1) withdrawal from the agreement by the Consumer;

2) acceptance by the Service Provider of a claim covered by a complaint in whole or in part, on the basis of generally applicable laws.

9. Refunds are made using the same payment method as the one used by the User in the original transaction, unless the User agrees to another solution that does not involve any costs for the User.

10. The Service Provider is not obliged to refund additional delivery costs incurred by the User if the User selected a delivery method other than the cheapest ordinary delivery method offered by the Service Provider.

§10. Complaints — non-conformity with the agreement

1. The provisions of this section apply to Consumers’ rights.

2. Complaints may be submitted on the grounds of non-conformity of the provided Service with the agreement, in accordance with applicable law, in particular the provisions of the Polish Act of 30 May 2014 on Consumer Rights.

3. A complaint may be submitted by letter or e-mail to the postal or electronic address of the Service Provider. It may be submitted using the form attached to these Terms and Conditions, but this is not mandatory.

4. The complaint should preferably include:

1) the Consumer’s contact details for the purpose of responding to the complaint and conducting related correspondence;

2) the Consumer’s bank account number to be used for refunding money, if such circumstances arise;

3) a description of the problem and the Consumer’s identifying data.

5. If the complaint concerns Goods that are physical items, in order for the Service Provider to consider the complaint, the Consumer is obliged to deliver or send the complained-about Goods to the Service Provider’s address at the Service Provider’s cost.

6. The Service Provider examines complaints within 14 days from the date of submission.

7. The Service Provider informs the Consumer of the manner in which the complaint has been resolved electronically or by ordinary letter, depending on the Consumer’s preference or the method used by the Consumer to submit the complaint.

8. If the complaint concerns Goods that, after consideration of the complaint, are to be sent to the Consumer, the Service Provider delivers or sends the Goods to the Consumer’s address at its own cost.

9. Refunds in connection with a complaint are made by bank transfer to a bank account, in accordance with the Consumer’s preference.

§11. Out-of-court complaint handling and claim resolution

1. The Consumer may use the following out-of-court methods of handling complaints and pursuing claims:

1) submitting an application for resolution of a dispute arising from a concluded agreement to a permanent consumer arbitration court operating at the Trade Inspection, whose address according to jurisdiction may be found through the website of the Office of Competition and Consumer Protection at https://www.uokik.gov.pl/wazne_adresy.php#faq596;

2) submitting an application to initiate mediation proceedings for an amicable settlement of a dispute between the Consumer and the Service Provider to the provincial inspector of the Trade Inspection, whose address according to jurisdiction may be found through the website of the Office of Competition and Consumer Protection at https://www.uokik.gov.pl/wazne_adresy.php#faq595;

3) using the assistance of a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection.

2. Detailed information on out-of-court complaint handling and claim resolution procedures and the rules of access to those procedures is available at the offices and on the websites of the entities listed in point 1.

3. A list of entities and institutions performing tasks related to out-of-court resolution of consumer disputes, as well as detailed information in this regard, is available on the website of the Office of Competition and Consumer Protection at https://www.uokik.gov.pl.

§12. Withdrawal from the agreement

1. The Consumer may withdraw from the agreement, including the Sales agreement, without giving any reason within 14 days, subject to the rules indicated in the notice on withdrawal from the agreement attached to these Terms and Conditions.

2. The right of withdrawal from the agreement does not apply, among other things, to an agreement:

1) where the Service Provider has fully performed the service with the Consumer’s express consent, and the Consumer was informed before the service began that after the Service Provider fulfilled the performance, the Consumer would lose the right of withdrawal from the agreement;

2) for the supply of digital content not supplied on a tangible medium, if the performance began with the Consumer’s express consent before the expiry of the withdrawal period and after the Service Provider informed the Consumer of the loss of the right of withdrawal.

3. In other cases, the Consumer may withdraw from the agreement by submitting a statement of withdrawal to the Service Provider. The statement may be submitted using the form attached to these Terms and Conditions.

4. Without delay, but no later than within 14 days from the day on which the Consumer withdrew from the agreement, the Consumer is obliged to return the Goods to the Service Provider or hand them over to a person authorised by the Service Provider. Sending the Goods back before the deadline is sufficient to meet the deadline. This provision does not apply if the Service Provider offered to collect the Goods itself.

5. If the complaint concerns Goods that are digital files, the Consumer is obliged to stop using such digital content and making it available to third parties.

6. In the event of withdrawal from the agreement, the agreement is deemed not to have been concluded. If the Consumer submitted a statement of withdrawal before the Service Provider accepted the offer, the offer ceases to be binding.

§13. Data processing and cookies

1. Information on the terms of personal data processing is included in the Website Privacy and Cookies Policy.

2. Information on the cookies used is included in the Website Privacy and Cookies Policy.

§14. Licence terms

1. The Service Provider grants Users using the Website a free licence for personal use in order to enable use of the Website, subject to these terms.

2. The name of the Website, the graphic design of the Website, the Website structure, the Website, the source code or compiled code of the Website, the websites used to operate the Website and all documents prepared by the Service Provider in connection with making the Website available, including related works, these Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Service Provider does not transfer to the User the economic copyrights to the Website or any works forming part thereof, nor the right to grant permissions to dispose of or use the economic copyrights to such works or the Website, nor to exercise other derivative rights not reserved in the licence terms.

3. The right to use the Website and related works applies to the following fields of exploitation: saving and reproducing in the memory of a telecommunications device at a place and time chosen by the User, and accessing and displaying through a telecommunications device at a place and time chosen by the User.

4. The User may not lend, lease or resell the works or any part thereof, create derivative works based on them, modify the works, remove ownership or copyright notices that may appear within the works, or use the works for purposes that violate generally applicable law or ethical and moral standards.

5. The licence is unlimited in time, unlimited territorially and non-exclusive, and applies to the entirety of the Website and related works. The Service Provider retains exclusive rights to decide on maintaining the integrity of the Website.

6. By publishing any content on the Website, in particular comments or opinions, the User grants the Service Provider a free, unlimited in time, territorially unlimited and non-exclusive licence to use such content in the following fields of exploitation: publication on the Website, saving and reproduction in the memory of a telecommunications device at a place and time chosen by the Service Provider, access and display through a telecommunications device at a place and time chosen by the Service Provider, while preserving the right to grant sublicences referred to above, in order to enable Users to use the Website.

7. The User acknowledges that it is prohibited to provide to or through the Website content that is:

1) unlawful;

2) capable of misleading other Users;

3) infringing the personal rights of Users, the Service Provider or third parties;

4) generally considered offensive, vulgar or contrary to good morals, in particular pornographic content, content promoting drug use or excessive alcohol consumption, or content inciting racism, xenophobia or hatred.

8. The Service Provider is entitled to remove or moderate content that violates the Terms and Conditions.

§15. Validity and amendment of the Terms and Conditions

1. The Terms and Conditions enter into force 3 days after their publication on the Website.

2. The Terms and Conditions may be amended due to changes in laws concerning the subject of the Services, as well as due to technical or organisational changes concerning the services provided by the Service Provider.

3. Amendments to the Terms and Conditions are made by publishing their new content on the Website.

4. Amendments to the Terms and Conditions do not apply to Sales agreements concluded before the date of amendment.

5. Information about amendments to the Terms and Conditions is published on the Website 3 days before the new wording enters into force.

6. The Service Provider sends information about amendments to the Terms and Conditions electronically if the parties are bound by an agreement concluded for an indefinite period.

§16. Final provisions

1. The meaning of capitalised terms is consistent with the explanations included in the section describing definitions used in the Terms and Conditions.

2. The Service Provider is not liable for:

1) interruptions in the proper functioning of the Website and improper provision of Services caused by force majeure, in relation to Users who are not Consumers;

2) interruptions in the proper functioning of the Website and improper performance of Services for Users who are not Consumers, caused by technical activities or reasons attributable to entities through which the Service Provider provides the Services;

3) lost profits of Users who are not Consumers.

3. If an amicable resolution of a dispute between the Service Provider and a User who is not a Consumer, or a Consumer not residing in the territory of the Republic of Poland where such possibility is permitted by the provisions of their national law, is not possible, the court having jurisdiction over the registered office of the Service Provider shall be the competent court for resolving the dispute.

4. In relation to Users who are not Consumers, or Consumers not residing in the territory of the Republic of Poland where such possibility is permitted by the provisions of their national law, the law of the Republic of Poland shall apply as the law governing the performance of the agreement concluded with the Service Provider and the resolution of disputes related thereto.

5. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of a User who is a Consumer under the provisions of the locally applicable law. The Consumer may not waive such rights.

6. In relation to agreements concluded with the Service Provider, if the Terms and Conditions are inconsistent with the generally applicable laws of the Consumer’s country, the generally applicable laws of the Consumer’s country shall apply.

7. If any provisions of the Terms and Conditions prove invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions. Instead of invalid or ineffective provisions, a rule shall apply that corresponds to what the parties agreed or would have agreed had they included such a provision in the Terms and Conditions.

§17. Definitions used in the Terms and Conditions

User Account means a panel enabling the User to manage orders through the Website, subject to registration and login.

Consumer means a User who is a natural person and concludes an agreement for a purpose not directly related to their business or professional activity.

Cart means a Website functionality enabling the User to compile orders for Goods.

Terms and Conditions means these contractual terms whose subject is the provision of electronic services by the Service Provider to Users through the Website.

Website means the website operated by the Service Provider via the website available on the Internet at the URL: glutecode.com.

Sale means the Goods sales Service provided by the Service Provider to the User, whose subject is the Service Provider’s obligation to transfer ownership of the Goods to the User and deliver them, and the User’s obligation to collect the Goods and pay the Service Provider the specified price.

Goods means an item presented within the Website by the Service Provider for the purpose of Sale.

Service means a service provided by the Service Provider to the User on the basis of an agreement concluded between the parties through the Website. The agreement is concluded within an organised distance contracting system, without the simultaneous physical presence of the parties.

Service Provider means Glute Code By Anna PTE. LTD., with business address: 160 Robinson Road #14-04, Singapore Business Federation Center, 068914 Singapore, registration number: 202521159R, and service address: 160 Robinson Road #14-04, Singapore Business Federation Center, 068914 Singapore. The Service Provider may be contacted by telephone at +48 519 694 221 and by e-mail at info@glutecode.com.

User means a natural person, legal person or organisational unit without legal personality to which generally applicable law grants legal capacity, who concludes an agreement for the provision of a Service with the Service Provider.

INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT — NOTICE OF WITHDRAWAL FROM THE AGREEMENT

The provisions included in this notice apply to Consumers.

You have the right to withdraw from an agreement concluded on our Website within 14 days without giving any reason, subject to the cases indicated in the section “Exclusion of the right of withdrawal from the agreement”. The withdrawal period expires 14 days after the date of conclusion of the agreement.

To meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the withdrawal period expires.

To exercise the right of withdrawal, you must inform us: Glute Code By Anna PTE. LTD., 160 Robinson Road, #14-04 Singapore Business Federation Center, 068914, Singapore, e-mail: info@glutecode.com, of your decision to withdraw from this agreement by an unequivocal statement, for example a letter sent by post or e-mail.

When withdrawing from the agreement, you may use the model withdrawal form, but this is not mandatory. The model form is attached to the Terms and Conditions for the provision of electronic services within the Website.

EFFECTS OF WITHDRAWAL FROM THE AGREEMENT

In the event of withdrawal from this agreement, we will refund all payments received from you without delay and in any event no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal from this agreement.

We will make the refund using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any event, you will not incur any fees as a result of such refund. We may withhold the refund until we receive the item or until you provide proof of having sent it back, whichever occurs first.

EXCLUSION OF THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

The right of withdrawal from an agreement concluded away from business premises or at a distance does not apply to the Consumer in relation to agreements:

1. for the provision of services, if the entrepreneur has fully performed the service with the Consumer’s express consent, and the Consumer was informed before the service began that after the entrepreneur fulfilled the performance, the Consumer would lose the right of withdrawal from the agreement;

2. for the supply of digital content not supplied on a tangible medium, if performance began with the Consumer’s express consent before the expiry of the withdrawal period and after the entrepreneur informed the Consumer of the loss of the right of withdrawal from the agreement.

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if the Consumer wishes to withdraw from the agreement)

Addressee: Glute Code By Anna PTE. LTD., 160 Robinson Road, #14-04 Singapore Business Federation Center, 068914, Singapore | info@glutecode.com

I/We(*) hereby inform you of my/our(*) withdrawal from the agreement for the sale of the following items(*) / for the provision of the following service(*):

Method of refund of the payment made:

Date of conclusion of the agreement(*) / receipt(*):

Full name:

Address:

Signature:

(only if the form is sent in paper form)

Date:

(*) Delete as appropriate.

COMPLAINT FORM

(this form may be completed and returned if the User wishes to submit a complaint)

Addressee: Glute Code By Anna PTE. LTD., 160 Robinson Road, #14-04 Singapore Business Federation Center, 068914, Singapore

Full name or User name:

User address:

User phone number:

User e-mail address:

Order number:

As contact details to be used for responding to the complaint and conducting related correspondence, I indicate:

[ ] postal address:

[ ] e-mail address:

The complaint concerns:

[ ] sales agreement dated __________ concerning the goods:

[ ] agreement for the provision of another service:

[ ] other:

Date on which the reason for the complaint was identified:

Description of the problem:

Complaint request:

Bank account number for refund:

Statement in the case of acting as an entrepreneur with consumer rights:

I declare that the concluded sales agreement was directly related to my business activity, but it is not of a professional nature for me, resulting in particular from the subject of my business activity on the basis of the provisions on the Central Registration and Information on Business. As evidence, I list below the PKD codes for my business activity published in CEIDG:

PKD No. ____________________ Description: ______________________

Date:

Signature of the person submitting the complaint:

(only if the form is sent in paper form)

Information

GLUTE CODE

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